Frequently Asked Questions

Why should I purchase a tag for my pet?
Identity tags play a very important role in keeping your pet safe. If you have your pet tagged, you don't need to worry if your cat likes to wander, or if you have a dog that likes to take off. Your pet will always have your phone number on the tag, so you don't need to worry about them making it home safely.
It is also a good idea to get a tag for your indoor pet as well. As we all know, sometimes indoor pets like to take off outdoors too!

What should I have engraved on my pet's tag?
Typically, you should have the pet's name and your phone number. We also provide a variety of fun images to choose from. Don't forget to pick a fun font for your pet's name!

What material are your tags made of?
Our tags are high-quality, and made of aluminium. They are rock solid, never flimsy. They are 100% coated with color, so there is no metal showing around the edges.

What is your engraving method?
We use CNC diamond-drag engraving. This method actually carves into the metal of tag, so you don't have to worry about the engraving getting scratched off, like you would with other engraving methods.

Will a split ring be included with my tag?
Yes, a split ring will be included (or S-hook if specified), so your tag will be ready to attach to your pet's collar.

How do I know which size tag is best for my pet?
While you know your pet (and your pet's size) best, we can offer a couple of recommendations. First, typically one inch and under is best for a cat or small dog (or other small animal). Anything larger is great for medium-large dogs (or other medium-large animals).
Please note: Pay close attention to the measurements of each tag. We take no responsibility if the tag purchased does not fit correctly on your pet.

When will I receive my order?
A typical order takes about three to five business days to complete, and another three to five days to reach its destination by mail (orders outside of U.S. take about 1-2 weeks).

How will my order arrive?
We send all orders USPS First Class Mail. Shipping for aluminum ID tags is always free, no matter how many tags ordered (with the exception of Military G.I. Dog Tags).

I forgot to include my text to be engraved with my order! What do I do now?
That's ok. Any information you may have overlooked during the ordering process, you can send to us in an email. Be sure to include your full name in the email, so we know which order it belongs with.

I ordered my tags a while ago, and they haven't arrived yet. Why?
Shipping time usually takes about 3 business days. On some occasions (although rare), shipping transit time on some orders can be significantly delayed (sometimes weeks), due to postal reasons beyond our control. If for any reason, your order has not been received by the standard processing and shipping time, we ask that you please have patience. Chances are, it will arrive in a timely manner. If for any reason it doesn't arrive at all (not likely) we will send out a new order (free of charge) 30 days from the time of purchase.

If you have any questions, comments or concerns, please feel free to contact us.

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