We send all orders USPS First Class Mail. Shipping for aluminum ID tags is always free, no matter how many tags ordered (with the exception of Military G.I. Dog Tags and silent rivet tags).
Domestic shipping (orders shipped to US destinations) usually takes about 3-5 business days. On some occasions (although rare), shipping transit time on some orders can be significantly delayed (sometimes weeks), due to postal reasons beyond our control. If your order has not been received by the standard processing and shipping time, we ask that you please have patience. Chances are, it will arrive in a timely manner. If it doesn't arrive at all (not likely) we will send out a new order (free of charge) 30 days from the time of purchase.*
We do not accept returns on items that have been engraved. Please be careful when typing your order instructions - your order will be engraved EXACTLY as typed by the customer at the time of purchase. We WILL however, accept the return if the error was our responsibility.
*If delivery confirmation from the US Postal service confirms delivery of a package - it is the sole resposibility of buyer to track the package if it has not in fact been delivered as confirmed.
If you have any questions, comments or concerns, please feel free to contact us.